1. Agreement to Terms
By accessing and using the services provided by Rare Crossing ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.
These Terms constitute a legally binding agreement between you and Rare Crossing regarding your use of our document translation, apostille, and legalization services.
2. Description of Services
Rare Crossing provides the following services:
- Document Translation Services: Certified translation of documents from and into various languages
- Apostille Services: Authentication of UK documents for international use
- Legalization Services: Embassy and consulate legalization for non-Hague Convention countries
- Related Services: Document collection, delivery, and consultation services
3. Service Ordering and Payment
3.1 Order Process
- Services are ordered through our website, email, or phone
- All orders are subject to acceptance by Rare Crossing
- We reserve the right to refuse service for any reason
3.2 Payment Terms
- Payment is required before service completion unless otherwise agreed
- Prices are quoted in British Pounds Sterling (GBP) and are inclusive of VAT where applicable
- Additional charges may apply for urgent or complex services
4. Document Handling and Confidentiality
4.1 Document Submission
- You are responsible for providing clear, legible copies or originals of documents
- You warrant that you have the right to submit documents for our services
- We reserve the right to refuse service for documents that are illegible, damaged, or inappropriate
4.2 Confidentiality
- We maintain strict confidentiality of all documents and information provided
- Documents are handled by qualified professionals bound by confidentiality agreements
- We do not share your documents or personal information except as required by law
5. Service Standards and Delivery
5.1 Quality Standards
- Translations are performed by qualified linguists and reviewed for accuracy
- Apostille and legalization services follow official procedures and requirements
- We aim for 99.9% accuracy in all our services
5.2 Delivery Times
- Standard delivery times are estimates and not guarantees
- Delays may occur due to factors beyond our control (government processing, holidays, etc.)
- Express services are available for urgent requirements at additional cost
6. Client Responsibilities
You agree to:
- Provide accurate and complete information
- Submit clear and legible documents
- Pay all fees promptly as agreed
- Inform us of any special requirements or deadlines
- Collect completed documents within 30 days of notification
- Not use our services for illegal or fraudulent purposes
7. Cancellation and Refund Policy
7.1 Cancellation
- Services may be cancelled before work commences with full refund
- Partial refunds may be available for services cancelled after work has begun
- No refunds are available once documents have been submitted to government agencies
7.2 Refund Processing
- Approved refunds will be processed within 5-10 business days
- Refunds will be made to the original payment method
- Processing fees may be deducted from refund amounts
8. Limitation of Liability
To the maximum extent permitted by law:
- Our liability is limited to the fees paid for the specific service
- We are not liable for indirect, consequential, or special damages
- We are not responsible for delays caused by government agencies or third parties
- Our liability does not extend to the acceptance or rejection of documents by third parties
9. Force Majeure
We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to:
- Government actions or changes in requirements
- Natural disasters or extreme weather
- Strikes, labor disputes, or transportation issues
- Technology failures or cyber attacks
- Pandemic or public health emergencies
10. Intellectual Property
- You retain ownership of your original documents and content
- We retain rights to our translations, processes, and methodologies
- Our website content, logos, and trademarks are our intellectual property
- You may not reproduce or distribute our proprietary materials
11. Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
12. Dispute Resolution
12.1 Governing Law
These Terms are governed by the laws of England and Wales.
12.2 Dispute Resolution Process
- We encourage resolution of disputes through direct communication
- Formal complaints should be submitted in writing to our customer service team
- Unresolved disputes may be subject to mediation before legal proceedings
- Legal proceedings must be brought in the courts of England and Wales
13. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be effective when posted on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.
14. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
15. Contact Information
For questions about these Terms of Service, please contact us: