Privacy Policy

1. Information We Collect

At Rare Crossing, we collect information that you provide directly to us when using our services:

• Personal Information: Name, email address, phone number, postal address
• Document Information: Documents submitted for translation, apostille, or legalization services
• Payment Information: Billing details and payment card information (processed securely by our payment providers)
• Communication Data: Records of correspondence with our team
• Website Usage Data: IP address, browser type, pages visited, and other analytics data

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide document translation, apostille, and legalization services
• To communicate with you about your service requests
• To process payments and maintain billing records
• To send you service updates and newsletter content (with your consent)
• To improve our website and services
• To comply with legal obligations and regulatory requirements
• To protect against fraud and ensure security

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share information with trusted third parties who assist us in operating our website and conducting our business
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business
• Protection of Rights: To protect our rights, property, or safety, or that of our users or the public

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

• Unauthorized access, alteration, disclosure, or destruction
• Accidental loss or damage
• Unlawful processing

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our services
• Comply with legal obligations
• Resolve disputes and enforce our agreements

Document files are typically retained for 7 years after service completion for quality assurance and legal compliance purposes.

6. Your Rights Under GDPR

If you are in the European Economic Area, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate personal data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of processing of your personal data
• Right to Data Portability: Request transfer of your data to another organization
• Right to Object: Object to processing of your personal data
• Rights Related to Automated Decision Making: Rights related to automated decision making including profiling

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements

You can control cookies through your browser settings. For more information, see our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are conducted in accordance with applicable data protection laws and provide appropriate safeguards.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy.

12. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us: