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Cookie Policy

Last updated: August 11, 2025

1. What Are Cookies

Cookies are small text files that are placed on your device when you visit our website. They are widely used to make websites work more efficiently and provide information to website owners about user behavior and preferences.

This Cookie Policy explains what cookies are, how we use them, and how you can manage your cookie preferences.

2. How We Use Cookies

We use cookies for several reasons:

  • Essential Functionality: To ensure our website works properly and securely
  • User Experience: To remember your preferences and improve site usability
  • Analytics: To understand how visitors use our website
  • Communication: To enhance our marketing and communication effectiveness

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for our website to function properly. They enable basic functions like page navigation, access to secure areas, and form submissions. The website cannot function properly without these cookies.

Cookie Name Purpose Duration
session_id Maintains user session Session
cookie_consent Stores cookie preferences 1 year
csrf_token Security protection Session

3.2 Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting anonymous information about usage patterns, popular pages, and user journeys.

Cookie Name Purpose Duration
_ga Google Analytics - distinguish users 2 years
_ga_* Google Analytics - session state 2 years
_gat Google Analytics - throttle requests 1 minute

3.3 Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your language preferences or login details.

Cookie Name Purpose Duration
language_preference Remember language selection 30 days
user_preferences Store user settings 90 days

3.4 Marketing and Advertising Cookies

These cookies track your browsing habits to show you relevant advertisements and measure the effectiveness of our marketing campaigns.

Cookie Name Purpose Duration
marketing_campaign Track campaign effectiveness 30 days
ad_personalization Personalize advertisements 90 days

4. Third-Party Cookies

We may also use third-party services that place cookies on your device. These include:

  • Google Analytics: For website analytics and performance tracking
  • Social Media Platforms: For social sharing functionality
  • Payment Providers: For secure payment processing
  • Customer Support Tools: For chat and support functionality

These third parties have their own privacy policies and cookie policies, which we encourage you to review.

5. Managing Your Cookie Preferences

5.1 Cookie Banner

When you first visit our website, you'll see a cookie banner that allows you to:

  • Accept all cookies
  • Accept only necessary cookies
  • Customize your cookie preferences

5.2 Browser Settings

You can also control cookies through your browser settings:

  • Chrome: Settings > Privacy and Security > Cookies and other site data
  • Firefox: Options > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Cookies and website data
  • Edge: Settings > Privacy & Security > Cookies and site permissions

5.3 Opt-Out Links

You can opt out of specific tracking services:

  • Google Analytics Opt-out
  • Facebook Opt-out

6. Cookie Consent Management

You can change your cookie preferences at any time by:

  • Clicking the "Cookie Preferences" link in our website footer
  • Using your browser's cookie management tools
  • Contacting us directly using the information below

Please note that disabling certain cookies may affect the functionality of our website and your user experience.

7. Impact of Disabling Cookies

If you choose to disable cookies, you may experience:

  • Reduced website functionality
  • Need to re-enter information repeatedly
  • Inability to use certain features
  • Less personalized experience

Essential cookies cannot be disabled as they are necessary for basic website functionality.

8. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

  • Updating the "Last updated" date at the top of this policy
  • Posting a notice on our website
  • Sending an email notification if you've subscribed to our updates

9. Contact Information

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

Rare Crossing
87 Vyse St
Birmingham B18 6JZ
United Kingdom

Phone: +44 121 758 8634
Email: [email protected]

Manage Your Cookie Preferences

You can update your cookie preferences at any time using the controls below:

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